After all, they argue, who needs to know that a former property manager systemically overcharged us all more than $224,000, a fact the board never mentioned until I posted details on the website? 

Also, consider making a form email that you can send to a resident whenever they send you a service request letting them know that you have received their request and that if they will please send you an email with as many details as possible about the problem and needed repair you will contact them within xx hours/days to set up an appointment/do a preliminary evaluation.I would encourage you not to feel embarrassed or unprofessional for going into a house YOU OWN to see if you can fix something.

Come back with some more details and the community will surely help you work through your questions.

I did a quick analysis on 12 months of sales from the MLS.

So best to run it through the calcs and see the details for your self, as a loan officer anyway? 

We even had our real estate agent do a current market analysis and she believes the properties are worth 150k to 200k more now than when we bought them. 

We do not have details as the landlord just dropped this on us, but if you are interested we can certainly have a conversation.Thanks. 

Then details were missing so I didn't sign off on it until 2 weeks after I initially wanted to. 

Thanks for that quick analysis @Jackson Pontsler.

That being said, I do appreciate your feedback and help with this analysis.