Now is not a bad time to sell, lock in your profits and perhaps rent (the rental market is relatively soft right now in NYC). 

Which would allow you to charge more in rent.Besides, if they are complaining about floors that are soft or laminate that is peeling up and they are in their 70's I would be concerned about them tripping and falling.  

If you are soft, guaranteed, you will not raise them high enough.You make annual rent increases a strict business policy regardless of what is happening.

Because investors can't get a soft money loan?

You have to carry a soft hammer in this business but it's all in what you say and how you deliver it.

She came across something on Realtor.com the other day and I initially brushed it off saying it was a total redo, and we shouldn't get into that for a first house.

Warren Buffet was known to recite all the numbers of the annual reports that he studies for fun.3. brush up on your handyman-ness!  

I am going to use soft or hard money for it.

You are negotiating by stepping on the soft spots, looking at the leaks under the sinks, stains on the ceilings, smelling the cat pee, dog poo, etc.

. / Lot 8,900 / Garage 3 car/ Built 1972 / selling for $999,000Since this is my first call I would really appreciate some guidance on what to do next.Should I make him a soft offer over the phone contingent on how much repairs the house needs?