You can't control everyone everywhere, especially if you have mid size team and hundreds or thousands of customers who submit tickets on daily basis.

It’s emotionally draining, but I’m determined to honor his legacy by building a real estate portfolio, just like he did.On top of that, I’ve faced a lot of loss in recent years.

No rent control. 

They may be more emotionally concerned, but that doesn't mean they are better at the job.Why are millionaires and billionaires using financial managers, property managers, nannies, and maids? 

This miscommunication almost always causes problems and escalating emotions. 

Lawyers, police, emotional stress, your name associated with a shooting, stigma on your building, opportunity cost by being distracted, possible jail time... none of that is good for business.

They need to do all their due diligence including understanding the value that will be added by the ADU, the finance options available, the consequences of adding the ADU (rent control, property taxes, rental limitations, etc), etc.Good luck

There will always be some sense of resentment or issues that you leveraged control ect.

Dave mentioned control in the TIC but alot of times that is an illusion.

Quote from @Madelyn Felix: Are any property managers (with 20+ doors) controlling access for all of their properties under management remotely with smart locks-in one system?