The tenants may not like the timelines or outcomes of the repairs - part is on back order, they have to pay for the repair due to abuse, the owner chooses to repair instead of replacing.

So learning landlord-tenant law of your state and what rights and responsibilities you have is really key.Knowing what to do and how to correctly escalate a situation gives you more certainty of the outcome and that makes it a lot easier to deal with - as they say, don't take it personal, it's just business.

What was the outcome?

I'm already using RentRedi to screen tenants, receive rent, deliver messages, but I wanted to know if anyone had any suggestions on either a software or virtual assistant type platform that helps them automate maintenance requests...

What was the outcome?

The most likely outcome here....just speaking from experience.

At first, he never responded to the suit though it had been delivered, and I continued moving the process forward, filing for summary judgement.Late in the process, long after his deadlines to respond had passed, he hired a small time tenant attorney to intervene.

What was the outcome?

But consultants are paid regardless of outcome.  

I’d also advise being cautious with turnkey listings that look overly perfect—they often come with a higher price tag and might not deliver the promised returns.Also, I’d encourage you to really assess property management options.