For example, my grandmother was a depression baby.  

Although very unlikely, babies and toddlers can still drown in just a few inches of water if left unattended.Your tenants need to get rid of that trampoline, asap. 

It makes no sense to throw the baby out with the bath water and to ignore any building which has a boiler and radiators for heat.

I would laugh at them and outright call them idiots to their face then go sleep like a baby.

It's not your job to baby the tenant.

Was anyone rushed to the hospital recently to have a baby...?  

One had a baby while in the unit and she just bathed the baby in the sink. 

And again those are situations that you as an individual work out in your own way given your financial condition and how you feel about a certain tenant.. my classic was the tenant who told my PM they just had a new baby ( which I believe they did) record cold winter they could not afford heat and rent could I do something.. so of course I say sure.. don't pay two months and add it to the rent and pay over the course of the coming year.. end of two months they up and left  LOL. and for sure I can see how investors that are highly leveraged with little to no real reserves might react differently than those who might own the real estate free and clear or if they missed a month or two of rent its just no biggee 

They were old-school depression babies and did most of their own maintenance even though they were in their 70's and 80's.They were soft-hearted with tenants and the tenants learned to go around me when they thought I'd say no (like little kids) and waylay the brothers in the parking lot when they'd show up on a Saturday morning, to get the "owner" to agree to something instead of asking me first. 

Tenant now is threatening to "talk to his lawyer" for the pain he / his family (wife + baby) have been through, and that he is "collecting the evidence".