We use a smaller company and simply request when we needed. 

This is a question to those who are familiar with the current refi market.For a rental property owner who is in a 10-20 year mortgage and facing non-payment issues, it is likely a much better option to refi to a 30 year mortgage than to request forbearance.Are refis slowing these days?

Tenant moved into a home that was built before 1978 in CA, then requested that I get it tested for lead.

You can request price sheet from both companies and compare.Another company, which I didn't use personally, but was recommended by several people I know - LT Services.+1 for RHAWA membership.

The tenant lived in the townhouse for about 3.5 years, and while I received 2 complaints due to not picking up after their dog from the HOA that resulted in small fines that they paid, they pretty much always paid their rent on time and I didn’t receive maintenance requests.

How do you handle maintenance requests?

Also, they are requesting changes to windows and moving walls that we think would hurt our chances of resale if they back out for whatever reason.

Thank you Christina Johnson, sent a connection request.  

In the Charlotte market I am see 20-25% down for investors with good experience and buying right, but cash-out across the board has been limited to 60-65% LTV and in some cases the lender will request additional funds held at closing to cover some payments.

I send out requests and correspond via email through the platform.