if you intend to talk to the company make sure the tenants signed release covers that, you might have to send it to them.

That is a lot units to manage on your own though so if you want an all-in-one, you just have to set the expectations, but most property management companies will not live up to it in the Northeast.

Your mortgage company dictates your insurance requirements.  

I have communicated this finding to the company via an email and will follow up with a call, my question is what more can I do in this situation?

We are currently using Excel for the most part for tracking the rentals, and using a third party account servicing company for tracking most of the seller financed loans (Weststar). 

They are specialty trust companies and banks that make this service the core of their offering. 

I haven't worked with any of the two companies but that's because I've always had from developer financing and partners so I never needed it.

Otherwise you show the lease to your title company and have them credit you the stated deposit at closing. 

When I started my PM company many years ago we quickly expanded from commercial to SFR as an explosive opportunity was available to me.

Recently I heard an online property insurance company advertising on one of the BP podcasts, but I can't remember what the name of the company is.