If this was any other industry they are your customers and you would have customer reward programs or other ways to remind them that you appreciate their business.The guy will move out at some point.

Have any of you made a custom-made bandit sign hammer and/or a bandit sign stapler?

Wondering what the best format would be--a customized counter, or???

Although Quickbooks is not really customized for rental properties, it is a straightforward accounting program that will allow you to follow any investments or business activities.

I like its customization, and at a price of only $10 bucks, for a new investor it can't be beat.

However, I also let them know the benefits of selling to me and how "I can tailor a custom transaction for you that makes you feel comfortable".I spend about 90% of the time talking about and asking personal things non related to real estate.

Called Customer Service and they said a "QA" person will call me back to help me with the Cancellation. 

However, please be extremely judicious in using them.The vast majority of my customers who have used hard money loans get away from them, because virtually all of the profit in the deal is mitigated with interest and fees from hard money lenders.I believe @jscott is involved with a flip financing company now.  

I would be happy to assist you in locating and evaluating deals...especially since I might end up being your biggest customer. 

Systematizing is great, but don't be too quick to put them in place....That is NOT to say you should waste your time showing properties to tire kickers.I agree - you have to truly understand the clientele / customers that you will be housing / doing business with.