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What’s the best way to have this conversation?

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Has anyone done a TIC conversion? 

To help the conversation along, I should probably add more context.

I have a feeling from conversations that they may not go easily and an eviction may be needed.thanks for any insight! 

You may wish to confirm that the new 401k provider will handle the ongoing compliance support such as any required 5500 filing (e.g. 5500-ez for a one-participant plan with assets in excess of $250,000), any required tax reporting (e.g. 1099-r in the event of a distribution or in-plan Roth conversion), mandatory plan updates and amendments, etc.4.

They went dark many times over this conversation where I would have to re-engage to get information only to talk to someone that didn't know what was going on. 

I had misunderstood our conversation.

Appointment conversion rate3.