This could include tips for cleaning, when/where to return the keys, when you will inspect, when they can expect the deposit back (based on the law, not your personal schedule), etc.

Thanks for the tip @Lance Lvovsky Any other ideas on how I should go about determining a cost basis when there's basically nothing to go by except perhaps performing a present value calculation based on inflation?

@Aaron Klatt, so if I replace one free washer and one free dryer with two coin-op washers and dryers that's cool?

Any advice or tips would be greatly appreciated.

All really good points and tips.  

@Jorge RuizIt came down to training, I'm starting from scratch and I felt like if I had gone with Redfin I wouldn't have a local office to go to and ask for mentorship. 

What other tips do you have for me?

You made your money maybe they could train on it and you could possibly get a tax deduction to offset the insurance income.

With 70 million baby boomers retiring, they're not moving to NY or NJ for the cool winters and high taxes I can tell you that!

For those of you who use Podio/Pipedrive, what are some tips and tricks you have to share?