The tenant is probably concerned about her judgement picking qualified people to do the work. 

That is however your decision.Plenty on here are judgemental and believe they should be writing and deciding what is and is not illegal or should and should not be part of your screening standards.

But each state and city has different tenant rights and rules, so you have to follow those first, if they are fairly loose rules then it is your personal judgement.

He is afraid of pending judgements, Liens and possible litigation.

Not making judgements here, but its good to know your market.

I know this sounds like a rush to judgement, but I would blame the PM for not getting an accurate quote (and scope of work) before the commencement of work. 

The single thing I do that has the biggest impact on my success is listening (or reading) others' advice and excising good judgement regarding that advice by sorting and acting on the wisdom of others.That's why I came to BiggerPockets.com!

One day, the perception of those colleges will change, but it's going to take several years.Sorry for the rant...I agree college is important but to automatically take on 200k of debt when you could have taken on only a fraction of it, or none at all, signals a serious error in judgement and common sense.

A lot of people without any knowledge or insight will say all kinds of things out of fear or from things they "heard" and it can influence your decisions and judgement.

Also, I am fairly sure your comments/opinions/judgement/scoldings towards Dennis will break on him like waves on the beach.