If people give an explicit commitment to something, they are "more likely" to follow through and actually do it. 

Would you go with the 30 year out of the gate or opt for the higher cash flow of the I/O ARM?

I think it was 30% down, 3/1 ARM.

State of Oklahoma should probably have a list on their department of aging website or some arm of the government that is similar -- KS has KDADS - KS Dept of Aging and Disability Services -- they have lists of all licensed adult care homes in the state -- OK likely has something like that - find the list and make a call.

Many of the HOA communities in the area have written into their bylaws that short-term rentals are explicitly allowed and not to be restricted in the future.

Then you must do a traditional arms length sale and a new loan.If it is just to get her cash to move on... set up a Living Trust.

The problem with going with the same PM company as the TKP is the the PM company will hide shoddy workmanship from their TKP arm.

You might afford less with a fixed rate and more with an ARM. 

This does not fall just under your Facility policies & procedures or manager's discretion but runs afoul of the law (local & federal), is unsafe (to them, you and your staff, and especially other Self Storage tenants), and is most likely contrary to your insurance policy too.Also, please check your individual state Self Storage Association (which kind of governs each individual state's Self Storage Facilities) as I'm sure they explicitly prohibit this.Please note that there are many ways to be kind and even charitable to folks who are down on their luck, but allowing them to live in a unit is not one of them.Yes, folks living (or better yet, trying to live in their Unit) may be somewhat common, but it does not make it right and needs to be immediately shut down whenever discovered.And one last comment (shared out of love not a rebuke) is that if it's hard as an owner or manager to force these folks out - and granted, as decent human beings we should feel compassion & empathy for someone who does not have a place to live - this is perhaps one of the best reasons to have your Facility managed by a third party management company.  

Make sure it explicitly explains the process for termination if you are unhappy with their services, but especially if they violate the terms of your agreement.3.