If internet is $60 per month, in a 30 day month, you should reimburse here $2 per day or $8.If you choose to offer her more as a customer satisfaction olive branch, that is up to you.

Sadly this industry is ripe for a company to come out with a product that does what we need it to do, be versatile enough with it's software that it can expand and have the customer service that is accessible.

All you get is what you can export/import via CSV file:(We use Propertyware, have experience with Buildium, and have played with Appfolio and RentManager.Buildium is for smaller companies.The other three are tied, the differences being how much automation & customization you want to do.If you don't see yourself growing beyond 150 units, go with Buildium.If you're not very techy and plan to grow over 150 units, we'd recommend Appfolio.If you're techy and plan to grow over 150 units, we'd recommend Propertyware or RentManager.Of course, schedule some demos, take GREAT notes and them make your decision.FYI - there are MANY new options on the market, RentRedi, TenantCloud, Apartments.com, Hemlane, Rentec.

Video is even better, if professionally done.Most of our travelers that are coming from any distance are happy enough for great pictures and good customer service to rent.

Tenants are your customers and relationships are EVERYTHING in real estate.2) I'd do one at a time personally.

I would also encourage you to get involved in networking groups in the Chicagoland area as well as listen to the straight up Chicago investor podcast.

The reason is there is usually a resturant or other retail shop there and now you have customers you would never have that WILL spend money while they wait 20 to 30 minutes to charge.

For example, in AZ, SRP offers "net metering" as well as super low pricing if you are on the "customer generation plan", therefore if the system is dialed in to eliminate all on-peak usage using battery, the saving is huge comparing to choosing a different SRP plan or choosing a different system set up (such as solar panel only). 

In the backyard, what was previously grass and concrete was completely transformed into a lush vacation oasis, complete with a luxury pool, expansive deck, custom mural, chic furniture and hot tub for the ultimate tropical experience.

Quote from @Michael Smythe: @Steve K.Recommend exploring as many sources as possible to get referrals AND cross-reference them to get as much accurate information as possible.Check out NARPM.com, BP’s Property Manager Finder (BiggerPockets: The Real Estate Investing Social Network), etc.Also, encourage you to learn from the mistakes of others - by reading posts here on BiggerPockets about owners not having their expectations met by their current Property Management Company.