If you have an iOS device you can open the podcast app and search their entire library or just BP podcast by topic/keyword.

Lay everything out in Excel or do you use an app? 

Every system you try will have flaws, or you may salivate over a feature that appears in other software.Some familiar names are mentioned frequently: Stessa, Apartments.com, RentRedi, TenantCloud, Innago, RentManager, Avail, Rentec Direct, Doorloop, etc.I recommend conducting thorough research on each app online to understand their offerings, pricing, etc.

I'm working on putting together an APP that you can download on android or iphone to make it easier to use.

More in the "do the dumbest things" category....We get a frantic 11:30 pm call from an elderly tenant crying incoherently but after several minutes my wife determined it was because water was 'pouring' in the bedroom window.My wife distinctly asked her several times if our maintenance guy was called & if he was there as he was not answering his cell. 

Here it is July 3rd no payment of rent again on 1st,, and his account once again is disconnected from the app.  

Hey @Diana Mulvihill, from some random tech site - If you can operate a smartphone, you can setup a customized temperature range on your Nest thermostat in under 60 seconds:Step 1) Open the Nest app on your mobile device.

I caved this morning and used my cell #, and received the call just fine. 

I tried switching over to a software platform and received a lot of pushback regarding fees and tenants who did not trust an App that they knew nothing about.

They are absolute cash cows, but you can't qualify with a second home loan since they are only for SFRs (Freddie guidelines in the link below)https://guide.freddiemac.com/app/guide/section/4201.15