The “first-come, first-serve” urgency might be their style, but without a timely responses, it could signal future communication issues down the road and frustration on your end.

Our postal address is: (Write them a love letter at your own peril, it will bounce or return with a package - maybe cokes, try your luck, but I would not!)

Quote from @Kevin Rodriguez: @Patricia Andriolo-BullTry starting your own business with a website and domain name as well as Google or Yelp review page, this may help legitimize your situation ,then have people on here write you some reviews to help generate authenticity.

I also read A LOT of books; do you write or have any recommendations? 

I know Dan Deppen and Chris Seveney both have membership style organizations.  

Quote from @Jake Hughes: How do you write a contract for deals when using OPM?

Land doesn’t depreciate, and while buildings require maintenance, they usually gain value as markets grow, demand increases, and inflation takes its toll.Real estate investors benefit from a significant tax write-off based on the concept that properties lose value over time, even as their market value skyrockets.

Now sometimes I would get a credit for a new lead but you have to write a detailed explanation every time I would ask for refund and wouldn't always get it rewarded. 

I suspect the builder has crappy credit and can't get approved on their own.Also, as a former banker myself, local banks aren't generally interested in financing new construction on this size of project or a builder that doesn't have extensive experience in these type of builds, in my opinion.I realized as you were writing that I wasn't clear on the point.

Should match many different styles.