There is no way to contact them by phone to dispute frivolous charges and request help for their site issues.

Then you can self manage and be on site.

I was looking at nyc buildings website for basement dwelling.I saw the conditions but were confused by 3rd and last bullet (see below).

This is probably a place where you go to one of the personal loan sites to borrow money or maybe a credit union. 

Quote from @Monish Anand: Start by looking for personal recommendations from investors in that market, then look on realtor.com or a google search.DO NOT use agents suggested by a website like realtor, Zillow, etc.

If the software is not simplifying your life or making you more accurate, you shouldn't use it.Software does have extremely helpful features like online payments, marketing syndication (click a button, and your property is advertised on multiple sites), electronic document review/signing, maintenance tracking, and owner reports.

I also don't see any NMLS licensing posted on your personal website, company page, or even your signature line. 

Great amenities, great photos/drone shots, great design.

@Connor O'Brien CHA does release payment standards that can be found on their website but those are maximums, not guaranteed. 

K-1s for AHP Fund 2015A+ (old, 12% preferred fund) are now on their (old) website.