I am sorry that you perceive your experience as less than pleasant.  

It wouldn't shock me if some see that as a good thing (if it's actually happening).

They found the guy and sure enough, it was an alarm clock (shock).  

I hear back that she is really shocked and disappointed that she was not told this prior to signing the lease.

I know the cost of tenant turnover is a cash flow killer, but if we neglect minor rent increases to keep up with expenses, will the "sticker shock" of a big hike every other year create more turnover than a minor yearly increase?

That is mind blowing, but sadly not shocking.

Have a pleasant remaining sunday.

Again it's a bit pricey, but it absorbs shock.  

I'd be shocked if any free software handled this reporting correctly. 

They were shocked to learn that I knew about that unit, which was significantly smaller, had no pool, had only one parking spot, and was close to a very busy street and next to a 24/7 mini-mart.