This is very common with local banks and credit unions - they dont have the infrastructure or volume to sell into the secondary market and simply choose not to offer those products in their business model. 

Now its pretty common and most printing companies that do investor mailers have this as an option.

I have spoken to my neighbours but they do not know who the HOA board members are ( it is a large complex with 100 + townhouses).It is very strange but it has not proved to be a problem in the past as the management company deal with the properties externally ( eg painting ) and the common parts and have always done so competently and individual oners deal with the inside of the properties.They are now proceeding with the painting without doing anything about the termites.

This can be cap ex to the building's common elements or cosmetic like a new lobby that you as a landlord may not view as a worthwhile investment but the owner occupants may.

I suggest finding people with whom you have some type of mutual connection (e.g. know people in common, the property is in an area/neighbor where you know someone lives/grew up). 

That's one of the most common fallacies in real estate investing.

These have two very different next steps.If it is a condo, you need to check your condo docs and see where the unit ends and what is common area. if its a leak in a pipe in a wall that is typically common owner and the condo association should take care of it.

If you ever read the side of a Heinz Ketchup bottle, it reads "Do a common thing, uncommonly well".

Common and standard note terms. 

Its VERY common for tenant's not to communicate.