At the core of all businesses is the customer.

For example, RentRedi gave us some trouble in refunding a tenant's security deposit and the customer service representatives also notified me that there is currently not a way to refund a tenant's security deposit after 6 months once the deposit is made which concerned us with long term tenants. 

Relying on a home warranty = bad customer service to your guests.  

Terrible software, terrible customer service, and terrible company.

If you're looking for some unbiased feedback on services providers we get a lot of recommendations from our customers and networks and would be happy to pass these along. 

A call to customer service fixed this.  

I wanted to ask about pricing as well.I have reached out to support@biggerpockets twice (Feb 16th, Feb 19th), no response and reached out to the general customer service a few days ago, no response. 

But the flexibility of your schedule, no boss or direct customers, and potential for a great year, and realistic expectation that you set make it all doable.   

They had to do it, otherwise many banks and commercial customers are at the point of refinancing and the Government itself is at a strategic debt refinance point; thus, if they didn't lower rates, it would have been a catastrophe short term. 

Also the reputation of customer relationship post sales, how they deal with call backs and warranties.