In Oregon, we also have an abandoned property procedure.

There are even local rules of court (which affect procedure, not statutes). 

They do not create policies or procedures to ensure their success.

Think you have to deal with it with procedures/rules rather than excluding them.

NOTICE: If Landlord fails to repair a condition that materially affects the physical health or safety of an ordinary tenant as required by this lease or the Property Code, Tenant may be entitled to exercise remedies under §92.056 and §92.0561 of the Property Code.span>If Tenant follows the procedures under those sections, the following remedies may be available to Tenant: (1) terminate the lease and obtain an appropriate refund under §92.056(f); (2) have the condition repaired or remedied according to §92.0561; (3) deduct from the rent the cost of the repair or remedy according to §92.0561; and (4) obtain judicial remedies according to §92.0563.

The way this is accomplished is that title is not recorded so that the legal procedures of a foreclosure are avoided.  

I've at least verbally gotten the answers to the points you mentioned... but are they supposed to have all their policies and procedures documented such that I can ask for this...

I found the following and thought everyone should read this:Rights and Responsibilities of Landlords and Residents in Preventing Housing Discrimination Based on Race, Religion, or National Origin in the Wake of the Events of September 11, 2001[size=9]Source: HUD (http://www.hud.gov/offices/fheo/library/sept11.cfm)[/size] In response to the widespread concern of future terrorist attacks, landlords and property managers throughout the country have been developing new security procedures to protect their buildings and residents.

They don't have policies or procedures in place to deal with problems.

I made systems and procedures, and checklists, and a folder system for my real estate.