Medical destination with excellent care.Arts and culture of a large metro and THE BEST football team (plus the Taylor Swift boost!) 

If it were me I would give them two or three months and respectfully answer their questions but also let them know what your ground rules are regarding taking calls and how you handle things - in other words be polite and also educative as to how you handle things.Good Luck!

Well Giacomo, Sometimes you are the football and sometimes you are the foot.

If you haven’t already, make sure you’ve documented everything thoroughly—photos, messages, invoices—and highlight the guest’s negligence, like leaving windows and doors open in extreme weather.If you haven’t heard back after asking to escalate, follow up again and politely but firmly request that a senior claims specialist review the case.

There are, of course, also things like politics and tax policies preventing the New York side from developing its tourism sector to be on par with Ontario... 

We pride ourselves in keeping the forums positive, helpful, and focused on real estate (please, no politics, religion, etc.).

Those accounts are shared across multiple properties since guests don't all watch TV at the same time.I've only had one guest not be happy they didn't have traditional cable but that's when I explained football was on YouTube TV and all was well.

We pride ourselves in keeping the forums positive, helpful, and focused on real estate (please, no politics, religion, etc.).

Forget the politics.  

We pride ourselves in keeping the forums positive, helpful, and focused on real estate (please, no politics, religion, etc.).