I addressed them each time, but the unit was never warm enough for them.

Our company is actually starting an Asset Management Mastermind to address these infrastructure issues and share our systems and procedures.

@Jeffrey HayesIf you post a link to the listing (usually Zillow) and/or the address then we will be able to help you.

He is always having issues, confrontations, ongoing drama and the like.....You just provide an excellent service and smart people will pay extra.

We don't allow advertising or deal making in our Private Message System, so that could be the issue. 

But I have a client with the same type of building and has a non-conforming basement that he uses as an Airbnb and hasn't had any issues with it. 

We value the opportunity to work with clients and partners in the real estate community.To address @David Ramirez' suggestion, if any title issues are found, the earnest money is fully refundable.

We have also addressed where we fell short and failed to follow through. 

Address them with the management company. 

I cant speak for every deal they have ever done, but I will say that any deals That I was involved in with safeguard and there was any issue whatsoever they jumped in and worked diligently to solve the issue as if it was there own money.