Everybody is different, but the climate is tougher now as carriers begin to cull customers to eliminate unprofitable ones.  

They don’t believe in good customer service. 

They sound very knowledgeable and I am interested in jumping into the customized course they offer. 

They want someone who is going to treat their employees and their customers well.

I know out here on the West coast with our digitalized title plants that each title company has it would be a matter of a few clicks for customer service department to transmit a copy of the mortgage to me..

You can often get better rates with a national lender, but the customer service is non-existent, communication probably sucks, they may ask for the same documents multiple times, etc.

We appreciate you giving us the opportunity to review your property.Best regards,"I replied back asking for more specifics, wondering if it is the Milwaukee market, the Wisconsin market, the multi-family market, or the property itself, and I got crickets....At the very least, I should get better customer service explaining why.

Yes we avoid custom work to help keep cost down. 

I would avoid the lawsuit conversation at this point because all that matters is getting your job on the fast track...rather than another customer who was left in the same position as you.  

The Automations are very good and you can customize mass follow-ups 2.