Here’s the big question: Is property management all about profit, or should it be more of a customer-focused experience?

Customer service from a support perspective matters of course, but no hang up or delays on investing would take place.

Cabinets/trim go in this week and flooring should be going in within the next few weeks.

We wants to rip out a perfect pre-fab shower enclosure to put in a custom tile enclosure.  

They say that their customers see a 30% increase in revenue but they don't make any guarantees.   

The house includes high-end upgrades such as custom cabinetry, granite countertops and energy efficient appliances.

I don’t need help often but have had good luck with customer service when needed.  

I have great clientele with repeat customers and wonderful word of mouth which keeps me busy enough to fill my summers and time off during the school year. 

I may be misremembering this next part, but I recall one of the RTR podcast episodes where he mentions that RTR keeps all the “10’s” and gives the “9’s, 8’s, and 7’s” to the customers.

Since this is a post about our loan shop, I'll highlight that we are a small loan shop (30 employees), family-owned just trying to get more clients by placing their loans well and treating customers well.