Either way, clear communication with the guests about who’s managing the property is key to keeping reviews and satisfaction high.Permit Timing:The permit delay makes things tougher, but if you buy the furniture and keep future bookings, you might be able to use that time to update décor piece by piece without fully shutting down operations.

Quote from @Mike Grudzien: Two thoughts:1) stay in your STR for a day or two and you'll discover things it needs or that would be nice to add2) use several touch-points to communicate with Travelers/Guests.

Next, plan on inspecting your properties every 90 days; you can communicate this to the tenant as you ensuring the property is in good order and to help you plan for repairs/future improvements. 

If it’s verbal, they’ll need to document any prior communication or payment records to establish the relationship.If the PM is completely unresponsive, they may want to send a formal written demand for communication and payments via certified mail.

We get just as frustrated because the system is a bit "broken":(I believe the team is in communication with you about your options - just be sure to also let us know your choice to secure the property to deter squatters as cost-effectively as possible.

I've built relationships with property managers who have distressed properties in their portfolios that can communicate directly to owners. 

Quote from @Roni Williams: Their communication is non existent.

To date all I've received is email communications from the sponsors stating the deal failed.

That plus his willingness to communicate with anyone who asks him questions and his team are very  praiseworthy.

I think communication seems to be the issue here especially with your comment on how the PM is unresponsive.