Unfortunately, the majority of investors that experience terrible service from turnkey companies, figure out that it's not worth spending tens of thousands of dollars suing their turnkey provider and just move on - which allows the turnkey provider to not change their ways and stay in business:(You should also check out this BP thread about the topic:https://www.biggerpockets.com/forums/88/topics/976647-turnkey-company-suggestion?

What makes people prefer airbnb than hotel these days, especially the rate of hotels are relatively competitive (airbnb becomes more expensive than it used to be), i.e. is it still a viable business for the most part? 

I've only heard about NARPM here on BP; which isn't saying a lot.I agree that NARPM might not be the primary avenue for growing your business through referrals.

Also, Ive bought office supplies, went out to eat with contractors, and more, should I be using a business credit card? 

It's a business so the rents will be the main income and subtract expenses including savings.  

I am one to give people benefit of the doubt but it usually ends up with hurt feelings and regrets in business.

I currently am a realtor in Illinois and I operate my business under a LLC.

SOFTWARES/TOOLS WE USE:Quickbooks (just changed from Stesa) - AccountingGmail / Google Drive - I create an email for the business and use this as a shared drive for all of my rental documentation.

The old saying "Focus on the business and don't be in the business".Find a trustworthy PM (Easier said than done) and let them manage for you."

No offense, but you want to act like a company or business to make money, but you don't want to take responsibility like a company or business.