The new owner did not make the mortgage payments"I'm curious if I am misreading or missing some information, but I fail to see how your example supports what I take to be your stance.

They strategically avoid speaking to customers and offer support via online chat to a non US based helpdesk.

The only exception might be if you plan to and if your market supports short term rentals.

A link to FilePlace is at the bottom of every page, making it easy to find.If you have technical issues, email support@biggerpockets.com, and someone will help you.

Let’s connect, and if there’s anything I can do to support you, just let me know!

I often look at them and think if they can do it, probably I can have some level of success too.Other key info I may have left out above:1) I am not in the US, and have no plans to visit or move there2) I am not a US citizen, but possibly have a credit history there (maybe none) since I attended university there many many years ago3) I am completely new to real estate - I've been reading crazily and consuming lots of content.

Do you have any supporting facts for your opinions?  

If they support a rent increase, you could look into raising your rents by that amount to offset the cost.

I now rent this property out to students at a nearby university.

Their debts would include not just car payments, student loans, and credit card payments but also things like child support paid.