I'll let you know how it plays out.

I know its a longer play, but that would I consider if I was you:-)  

Perhaps they are scared of other bad players stealing their info?

Unless you bought RE a few years ago, created equity via successful BRRRR, flip, or do a combination you're just playing the appreciation game. 

Yes, having tenants pay ACH via a Tenant Portal software is best, but not all will cooperate and some will play games that result in NSF charges.We allow tenants to deposit cash/check/money order directly at our bank into our account.Many Class C & D tenants have challenges adapting to unfamiliar ways to pay and is often not worth the hassle (and possible evictions) to get them to change:(

An MTR play may work well for them.Long story short, it can be logical for a property owner to enter into a deal with an MTR operator.

The operator's track record may not align with your goals (you are long term cash flow play, they are sell and redeploy, or vice versa).  

Seasonality always comes into play!

I think there is definitely a couple strategies at play here for you and your family. 

U know this is how some sharp folks will play this.