Stop all communication with them, block their number, and move on.

The simplest fix for this would be BP implementing a mute/block feature that actually does what you'd expect it to do.Currently, they do have a "block" feature but I believe it only stops people from being able to send you direct messages.

@Robert Rixer, I don't know how creative these are, as many are common plays:Valet TrashFencing in first floor yardsProviding washer and dryers for added rentReserved, Covered parkingTech PackagesInternet and Cable contracts, with reimbursementsPayment Plan rents, with small service charge (i.e. bill 1/4 rent each week)Reserved Rental cabanas at poolPrivate pool party rental optionGolf Simulator in clubhouse - fee basedOn site, self serve car wash (quarter feeder style)Charged group fitness/personal training servicesGame room in clubhouse with monthly subscription for tenants (Xbox, Playstation, etc)Changing out high maintenance grass for astro turf or lower maintenance/lower water use shrubberyBut ultimately, I think a lot of NOI increases come from deep dive into understanding EVERY expense and finding ways to minimize them, and/or no outsource them.Train maintenance team on basic HVAC and appliance repairs (find way to get them licensed as needed)Buy paint sprayers for faster, easier turns versus having to hire a contract painter, and possibly repaint whole unit each timeStandardize all finishes, so you can buy in bulk, everything from hinges and door knobs to cabinets, paint colors, and light fixtures.Potentially get leasing people onto lower base salary with higher bonus potentialBulk/bundled insurance across portfolio (even better at scale is to self insure)Regularly test sprinkler systems for leaks.Non-NOI, but benefit to you: partner with insurance agency to get referral kickbacks from your tenant base for renter insurance.  

And for a 80 yr old, it better have grab bars attached to blockings.

I have 3 bedroom 2 bath residential home in a nice area on a nice block which all the neighbors have well kept up and clean homes.

Only put in popular, neutral and unobtrusive fixtures and colors.

While the property does require renovation, its location just a block from the new baseball stadium adds significant value and potential.Our challenge, and the reason we’re seeking advice or considering a sale, is that we are facing some hurdles.

You're in EAST CL on Coventry for example, well right down the block is SH, two very different worlds 

I've been around the block buying my rentals via zillow/realtor email alerts, dirt simple.  

Just prior to close build a new listing and block existing booking dates.