Most of the issues that an owner needs answers for don't need to be done within 24hrs, but it makes them feel more comfortable when you pick up on the first ring or respond to email/texts in a few minutes.Trust.

That said, you should still visit with your agent directly about your specific policy in hopes that they're aware of some loopholes or coverage enhancements within your policy that may respond on your behalf.  

I would speak to your attorney before responding to them.

thank you all for the help, sorry I have not responded to this post.

I've always responded to what a tenant DOES, never to what they SAY they will do.  

Thabks for responding @Chris SeveneyAt 375 I am making cash flow if I rent it out.

If she sends a letter, file it away without responding.

A lead can come in at the most unexpected times, and how quickly you respond can make or break a deal.

We could not respond in a normal time frame that we usually respond in.So just wondering if guests were trying to contact hosts to find out if their rental was still available etc.. and not getting responses and guests were getting panicky.  

I hope you read the comments on the thread before responding (to put things in proper context) and are aware that it was the poster above who suggested it.