It's expensive and I'm not a rich man.

hey tim, i should have been more clear. i will be doing all of the property management per se, just looking for an organizational tool via an app or software that will consolidate the communication for my duties. i only have one out of state property and just dont think the amount paid is worth the relatively low stress of this specific quality property and tenant pool. i will look into stessa and buildium- thank you for the recs!

I know we all get caught up in the frenzy and the excitement of large deals and great cash flow, but there are no get rich-quick schemes in this game. 

@David Varvaro yeah man I know that's probably a good idea, it just seems to me that it adds another touch point when it comes to communicating between on-island contacts.

Keep records of all communication, and be prepared to take further steps if necessary.

Do not communicate in any form other than email.How long did it take you to resolve things?

We have made the decision to list the place for rent and then simply communicate the situation with the tenant. 

To their credit they have had good communication with us and have hired the last exterminator that got the job done.

Start communication about 2 months prior to the lease ending sending out renewal emails and following up with a text or a phone call to confirm.

It was pretty upsetting the PM didn't do a good job communicating to the plumber the washer install is tenant's responsibility, nor did they do a good job explaining what happened to cause a 6-hour job at $1100, or try to lower it before charging me.