Are you a Broker or Lender?

A while ago they were taking request of adding banks from customers but I was told that they do not do it anymore.

Once the company sends out an email telling their customers that they are their "family" you know everything else after that is going to be a line of b/s and deflection lol.I hope you are well.

Are you using a mortgage broker?  

I know when I was an active Broker my SOP  was get listing open escrow with buyer to be determined and order the preliminary title report prior to spending money on marketing someones property..

There are broker/matchmakers out there and you can get 12% or better. 

I have to decide if im going to use a new injection of capital from the sale of my primary residence to:1) Hold in treasury bills at 4.5 percent until I find another property to purchase2) Pay off one of two existing mortgages, one at 3.75 percent and another at 4.5 percent3) Just find something to buy that beats either of those percentages on paper and be done with it4) Possibly loan out some hard money/broker it to a friend to allocateIts never an easy decision, but its a good problem to have.

Do you have someone that manages it all including bookings and customer service or just specific parts like cleaning only? 

Look at all the differences in both rate and terms but most important in my opinion is their track record in customer service and meeting deadlines and closing.

It go with this provider until and unless resounding evidence of quality and customer service.