But what most landlords don't seem to understand, is that a professional Financial Software Program, can mean everything in winning a case when it comes to an eviction or not,  and provide evidence, when a tenant says that you never took care of those repairs. 

And, also have sold Owner units in HOA's that I also managed...at their request.Depending on local laws concerning this situation, I would want to see serious evidence of the track record for this PM and the Rentals he handles.

Not much advice here but I’d say save all those messages this guy is sending and turn them over as evidence of harassment if you can.  

Evidently, oceanpointe  placed her into the property before any of the repairs were done.

On the rare occasion Tenants show up in court, they have plenty of emotion but no evidence.

Here are a few suggestions to help handle this situation:1) Gather evidence: Document all the complaints, conversations, and interactions with the tenant in question.

For Class 1 and 2 spills, remove all of the damaged drywall and trim, up about a foot, maybe more (check the backside of the drywall to see evidence of how much was wet and/or actively growing mold), above the level the water actually reached.

Do they have any photo evidence proving that other areas of the property were damaged? 

I think that many tenants, if they can afford the increase and are faced with evidence that the unit they're currently renting for $400 usually goes for $750- $800, would ask for something like $700.

For purely anecdotal evidence to show the demand, one need only look at my neighborhood.