After you've got a lot of time invested in them, they will ask to communicate off platform, and say they're having their employer send you a check. 

You will find tenants MANY times are not the most communicative or helpful sort.

Almost all of my communication with my tenants is via text, and they still will lie, lol.I just had a tenant last week- after I repaired her stairs- claim they told me repeatedly about their deck stairs needing fixed last year and 'nothing was ever done about it'.  

Communication and cooperation is what its about.

Here’s how we can help:Streamlined Owner Portal: We provide an online portal that gives owners detailed access to all aspects of their property’s management.Tenant Convenience: An online tenant portal makes automatic payments, maintenance requests, and communication easy.Trusted Network: Our network of contractors, built over a decade of investment and renovation work, ensures quality service for repairs and maintenance.Personalized Attention: As a local business, we can perform regular property check-ins, especially during vacancies, to ensure everything is in order.Competitive Rates: We offer competitive management rates and transparent fees for both owners and tenants.Feel free to reach out with any questions, or if you’d like to chat further.

Keep this in mind when structuring your deals to communicate to the seller how much cash they can expect in their pocket at closing. 

You followed the lease and the law, and you've treated the tenant fairly.Give them the final statement and shut off all communication.

This creates a record of your communication, which could be important if legal issues arise later.Liability Considerations: You’re correct in thinking that getting the LLC to pay for roof repairs could be difficult, especially if they own no assets or claim no liability for the tree falling.

Yes I have communicated to the tenant about the scenario and started collecting the rent directly.

Communication is HUGE. - Being straightforward and honest is extremely helpful when managing tenants.