An activity is a rental activity if tangible property (real or personal) is used by customers or held for use by customers, and the gross income (or expected gross income) from the activity represents amounts paid (or to be paid) mainly for the use of the property.

Customer service has also been very good in my experience although hold times average around 5-10 minutes depending upon the time of day you call.  

What is the customer demographic that is driving STR/MTR in Fargo?

Cleaning fees and other line items are revenue; its just a way of parsing out revenue to try to reel in customers. 

Would love to have a chat with you about what you do outside of being a "realtor" and how you incorporate investing with your business.

Contractors live in fear of this because it sticks on their record forever when a new potential customer looks them up. 

I have registered an LLC and incorporated business with contractor license.

Are they handling most of the interior design and finish selection, i.e. picking out the white oak flooring and designing the custom built-ins in the study?

You just have to use custom documents. 

The condo includes high-quality granite countertops, custom cabinetry and wood floors.