They are billed as "a scientific approach to single-family rentals" and use "institutional grade property management," which usually means they are a tech company in real estate and likely either don't have the existing property management relationships in each area or you chose an area where they don't have enough units through Roofstock for the PM they chose to care.

Exploring other options like Appfolio or Apartments.com which might offer the balance of support and functionality you need, is a sensible approach.

My approach is to slow my decision making on big moves given the market timing.

This approach ensures that we have the ability to appropriately maintain a community, ensuring its long-term viability.

Do your homework hereAre Raleigh's Suburbs Similar in How They Approach ADUs?

Can try to reposition to Class B, but neighborhood may impede these efforts.Vacancy Est: Historically 10%, but 15-20% should be used to also cover tenant nonpayment, eviction costs & damages.Tenant Pool: majority will have FICO scores of 560-620 (approaching 22% probability of default), many blemishes, but should have no evictions in last 2 years.

A lot of universities have students that need mid term housing due to graduation dates, mini semester programs, etc. and I've found if you approach them and offer them a solution to this problem, they are willing to work with you and help send business your way. 

As an agent who has worked almost exclusively with investors for years, I almost automatically take the approach of saying “no” first.

The guy is genuine in his approach and really does help people get across the goal line.

That would seem to mean he has a problem with his approach.