Basically, I was lied to but of course this all happened over a phone call. 

is there a good phone app?

Do they have preferred vendors that always answer the phone because it is that PM calling?

@Jose Remor you PMC should have phone records to prove they made the calls they claim.We track EVERY call, text and email for this reason!

But I just log in through safari on my phone. 

Part of the premise of hiring a manager is that they will manage repairs, including efficiency of repairs.Anyone can pick up a phone and throw unlimited amounts of money at a vague reported problem.

And heat and cool can only be turned on by them, with their phone. 

I always tell my clients to put a reminder on their phone to go off monthly to ensure they pay off all debts like this that can cause them to have higher credit scores. 

Most importantly you can refine your phone technique at a low cost.

We don't accept letters from three years ago or some quack on the phone with a credit card reader.