Look up the default risk by credit score, this information is readily available online. 

My current property management company doesn’t offer this service, and the only company I know of is very hard to communicate with.

You may be able to see if a retailer still sells the 2024 version.If you can't get the one time purchase, you would need to see if the cost is beneficial.For real estate -  Quickbooks desktop > Quickbooks online because you can set up multiple entities within quickbooks desktop and not pay an additional cost per entity that Quickbooks online would charge you.Best of luck! 

I think I've talked to maybe 2 tenants on the phone so far, and I didn't mind because there's a lot of scams online.

Quote from @Max Emory: Hey @Heidi Kenefick, for your master accounting software I recommend QuickBooks Online.

lol it was a lot of communication and laying out upfront what we wanted/needed from the deal and then making sure it was all written out in the paperwork.

I'm looking to do a cash out refi on a duplex I have, but I cannot find any reviews online or much of an online presence for them.

My tenant is also nonresponsive to all communications so they may not even show up at this point.

Some piece of communication is missing.  

Now I found one that specializes in real estate investors that was recommended by an online mentor.