My only complaints with their customer service are 1.

Quote from @Brandon Weis: In your opinion, as you are starting out at 0 reviews, do you think it is a must to beat the competition on price to overcome customer's hesitancy or lack of trust with no reviews?

If you would like to connect or ask question, feel free to reach out...Good luck!

I started by patching about a dozen (not small) holes in the wall, re-doing all the drywall in the bathroom, installing new shower plumbing, putting in recessed lighting, installing seamless LVP throughout, texturing/priming/painting all walls, installing new 5 inch pine baseboard all around, and installing custom bathroom vanity/pantry cabinets, and hanging new custom shaker doors in the kitchen.

. :)Please refer to the related thread here: https://www.biggerpockets.com/...Feel free to contact me with any questions. 

Because they will get defensive if they feel you are pressuring them.

I've always gotten the "feeling" that they are trying to do the right thing.1 or 2 clients having an issue with a builder is understandable. 15 is at best, professional negligence.

And on the commercial build out do you believe this to be an attractive feature to the renters and their customers.

I have been working on customers homes doing painting and renovation for years. 

I find that internet providers, like Comcast, tend to update their technology and offerings to better speeds as customers have higher usage demands.