I agree with @Michael Smythe that you need a property manager that communicates well. 

Now, it’s time to explore the various methods of investing.

Transparency, regular communication, and clear milestones have been critical to making this successful.For those of you who are considering working with private lenders or want to improve your deal structure, I hope this gives you some food for thought.

As the property manager, it concerns me that the software does not allow me to select message timing and verify content of communications that are sent directly to MY tenants.  

The squeaky wheel wins in development so I'd recommend you staying on all communication with the city so that you can see the communication and push as the owner.

Their communication can be described at best as mechanical.

This method is simple but not precise.

We have created work instructions for every step of the process so we can maintain consistency in how we evaluate properties, communicate with tenants, market our properties, handle rent increases, manage property turnover, etc.....

About 3 months have gone by and we just received an email from a communications company billing us $4,000 for breaking a communication line buried in the yard.

Quote from @Renee Everett: Newbie female investor looking to learn more about the BRRR method to create a successful portfolio with my husband.