Not sure if you're a pro member on BP, but if you are to familiarize yourself with the area besides having a trusted human who knows the specific market there - the Market Finder app has a lot of good info and the Deal Finder you can use to poke around that area on a more granular levelKeep us updated on what happens with this!

There are apps that can monitor a person's voice from video, recorded calls, or other sources, and then it can match the way you speak. 

Just be sure to do your best to compare apples-to-apples, not just with beds/baths/sq ft, but also quality of finishes.Then present this info to the tenant and ask them what they think a fair increase is.Strategy is to show them they can't find anything else at the rate they are paying.Of course, at least 25% of the time they will claim they can't afford any increase.

Pointing back to #1 above, let's first make sure that we're comparing apples to apples or at least to some other fruit.

Any good opportunity can attract bad apples, but here, they don't last because the culture is being of service and making a difference.

It says it is changed but not on the site.Maybe you could try and upload the pic via the app?

I took your advice to mean they are only getting paid on their fees, not the rate charged.Lenders make their fee 1 of 2 ways typically.Lender paid compensation= the lender/broker fee is baked into the interest rate (most transactions are done this way but it makes it difficult to understand the actual base rate of the lender because they may charge more or less than other lenders so the comparison is not apples to apples).Borrower paid compensation = the comp is paid directly by the borrower as a line item in Section A.

So, be sure you are comparing apples to apples in projections, since they are not all created equally! 

Anyone else hear of passed legislation mandating the property managers in addition to property owners are now responsible financially for any repairs not done on properties, taxes not paid and rental certs not submitted/paid for, lead based paint fees/apps and required work, HVAC certs every year and proof utilities (water/sewer) as paid, and general compliance matters?   

@Curt Smith I do have the app.