If the kit doesn't have one, get a small Channellock and keep it in whatever bag or toolbox you assign as your general maintenance bag.

A fellow agent here in NJ told me a story about how her client had a awful tenant and didn’t want to leave when he was evicted so when he was finally forced to leave he flushed bags of cement down every drain in the house!

Most folks can handle it when you are honest and authentic with them.

That's it, I mean who really likes carrying those 50lb bags of salt downstairs and dumping them into the softener every 3-4 months or so for those folks here in the mid-west that know what I am talking about? 

Once the cats out of the bag that you are the owner, it will be much more difficult to deny unreasonable requests. 

Now that time has passed and everyone has settled down from the new management shock they are no longer afraid of you and thinking about packing their bags.

People live in the inner-city where there are no jobs...and choose to stay there instead of packing their bags, hopping a Greyhound, and going to a state where jobs are plentiful, cost of living is cheaper, and the environment is better for them and their children.Go to a homeless area and offer room and board in exchange for four hours of work a day.

If you disagree, you should do what @Dennis M. is suggesting.But I remember being in my 20s and dealing with men and women in their 50s who thought they were all that and a bag of chips.

That's a big ole bag of water they've got there. 

=)Sue K. hoa stories are legendary. i manage a property with a nazi hoa about the trees and landscaping. they literally waited around the parking lot and then chased me down when they saw me arrive to tell me to cut some branches....and proceeded to stalk me another time when i was selling a house in their community to get the owner to move a bag of mulch...but since i've managed the discussed property above, i haven't heard a peep from this one...., but i'll make calls tomorrow