I get the impression they were once a better company but are experiencing growing pains. 

Experienced teams should have network to avoid such outcomes.

I wonder if people become experienced in real estate - unless they stop growing.

Can anyone recommend an experienced landlord-tenant lawyer in the Atlanta area for me?

In a rapidly-rising interest rate environment (such as we've recently experienced) that tradeoff may or may not pay off.Unfortunately, in CRE finance there is no perfect financing vehicle and you can't eliminate risk--you must choose which risk you want.

I think the OP is lucky not to have experienced catastrophic failure yet.

As for other amenities, some crowd-pleasers that won't break the bank are coffee maker + starter pack of pods, basic workout equipment (yoga mat, resistance bands), phone charging stations by the beds, and basic kitchen essentials like olive oil, salt/pepper, coffee filters, etc.

Happy to make acquaintance with any agents or experienced investors in these markets.Thanks Holla!

Since you are experienced with HMLs, you know their strengths and weaknesses. 

Risks: rates go down and you have to pay a prepay of 2 or 3 %; you have to sell and pay the prepay; rents decline & you can't make the payment like any other type of loan; cost upfront a little more than conventional; need to find experienced broker licensed in the state where subject property sits; servicers are bulldogs.