Felicia,All good questions when I discuss options with my customers I typically look for highest rate with the most equity.

Be loyal to them by giving them the listing when you sell.

i can't speak to what their overall customer service has been because we only know what's in your post. 

Still get a fair number of potential customers asking to buy AirBnB and MTR, but most of these I think are way late to the game. 

You are required however to have a license like myself if you are offing a service to customers.

All of my customers in NJ, NY, CT, CA, WA and other states are all buying in those states as well as a few others.The price to cash flow ratio is going to be better in those states as well as having a higher inventory of both single family and multifamily rental homes.

"Oh the customer insisted on buying the materials, it's not my fault"

Now that I'm a more experienced designer in real estate, I would love to customize my kitchen more with different materials, unique tile, and more unique pulls/knobs but having a large, clean kitchen was extremely appealing to me as a first-time buyer 4 years ago.

Some states do have special guidelines or customs that differ from state to state, but this is a minority of situations.  

I know I work for the company, but I'm also an All In One Loan customer.