I put the cash from the refi back into more mutlifamily units that produce more rental income. 

Take action!

It is an action to protect the immigrant, to lesson and end exploitation of the immigrant.

Books + podcast + real estate investor meetups = taking action.

If your leasing application process is thorough and well thought out, and if your lease agreement has been well drafted by your local attorney and if it includes clauses that permit you/your property manager enough latitude to maneuver and anticipate undesirable tenant behaviors, both actions and inactions, and you have operational processes which align with enforcement of your lease, then you've done all you can do to reduce this inherent risk of an undesirable tenant.  

I never make a loan, no matter the equity position, that the past actions of the borrowers lead me to wonder if they will be likely to pay me back. 

It is defined in terms of actions which would not be acceptable to any fair and honest man, or conduct which is monstrously harsh and shocking to the conscience.

Maybe that's not "illegal" but it is potentially actionable.

From both myself and the team - we're sorry.We take this kind of feedback very seriously and see it as an opportunity to make actionable changes to improve our offering to future tenants.

They do an inspection, look for potential costs with repairs and produce a final report.