I came across conflicting information online, so I wanted to double-check with the knowledgeable folks on this forum. 

I have corporate bookkeeping experience and can see all the money coming in online but there is no one there I can speak with about our account.

Here is a calendy link if you wanted to chat on a zoom or call. https://calendly.com/trepador64/online-meeting

What are the chances that someone would search this online forum, find this thread, and create an account just to make a positive comment on this thread about this company?

Even though I myself have a S8 rental, what you hear online is completely false.

Find ways to consistently and systematically add more people to your database each week - i.e. cold calling, networking, online marketing4.

You can also check their reviews online at Google, Facebook, or Yelp.

I could not find any details that confirm that online. 

Each town is a little different, some require you to do a landlord registration and/or will want to do an inspection before you put a tenant in (calling the town would probably be the easiest, or they may have the info right online).

You'll need good contact info for them to be able to collect, and ideally the new address for the tenant however which if you don't have can probably be found easily with some online sleuthing/ contacting their employer, skip tracing software, etc.