This type of leadership creates an unbelievable family I would call it of remarkable action takers. 

Their leadership does not even care to follow up or give a courtesy call.

They are the single largest demographic who stay with us, but the majority of our stays come from a random assortment of inbetween homes/in town for education purposes/outpatient procedures/visiting grandbabies/conferences/a bunch of other reasons. 

@David Neely yep, i'd get a copy and read it from start to finish and then confer with your PM.

They might very well be having no problems at all if they had different leadership and mindset over the past 20 years..... 

If you are a residential investor the NPL conference is much better.

I went to a family office conference in Fort Lauderdale.

I also apply the leadership, teamwork, and problem-solving abilities that I developed as a medical specialist, infantryman, and team leader in the U.S.

Books: Multifamily Millions, ABC's of Real Estate, Best Ever Syndication Book, Emerging MarketsPodcast: Pillars of Wealth Creation, Bigger Pockets, Multifamily Live and so many moreCourses: Tons on Udemy and all over the placeEvents: Local groups and national conferences like Best Ever, MRIN, BPCON, etcOnce you've gone through all of that, consider hiring a coach.

Outside of joining local RE meet up groups and going to conferences, investing in online education, and networking.