They seem to be a reputable company, but nothing beats personal testimonies!

However, that was a fluke.Warranty companies are in the business of making money.

Brett,I have never heard of that company but any reason why your not using an FDIC Bank or well known lender? 

Hire a property management company who will manage it for you.

You can also can copy their aircover policies into chatgpt and tell it to show this guest violated their policy to see if there is an angle you are missing.

It may sound nice to pay a 6% management fee but the extra fees can add up to be more than the other company that charges 10% with no additional fees.

Even with some people I believe are honest, I simply believe most do not properly analyze and manage risk, as is evident with nearly every syndication doing capital calls right now because they didnt properly plan for rising rates.Dave Van Horn however, along with his company PPR one of the few people I trust in the real estate space.

Call a different number you found online associated with the same company, etc. 

If your escrow company allowed that to happen, you should go after them.

But I also don’t know of any appliance shop with no return policy.