And you can do that in a diplomatic way, while smiling (genuinely).  

Politicians can talk all they want about more low cost housing, but they aren't being genuine. 

If it's genuinely intended storage or utility basement, non-heated, then it's not living area.

There's nothing "wimpy" about being genuine.  

Really the main risk when inheriting tenants is that a) they have a long lease in place thats under market rent and b) the tenants are poorly managed and do not know the procedures of your company. 99% of the time people are genuinely nice and just want to continue living in their current home.

I was genuinely trying to figure out her "financial picture" to understand if she can afford the rent.

Furthermore, even insurance carriers are worried about FHA violations and may subject themselves to lawsuits if they prohibit breeds and a tenant or owner has a valid and genuine ESA designation.

Smile in a genuine way, and look at your watch and skeedaddle.  

I get there will be exceptions where someone genuinely overlooks things, but I don't need to spoon feed a baby.

I listened to the CEO and he sounded genuine.