I recommend reaching out, he has a great way of organizing that market into tiers tailored to investors of different levels.  

I'm new to REI, and since I work a very demanding professional career in a high COL state, turnkey REI seems tailor-made for folks like me. 

This will help you to know what you can and cant do, and what your military tenants can and cant do.I really like that you can tailor your investment strategy to certain groups of individuals based on things like BAH rates, etc.. 

If you're highly cash-flowing as you say, stop messing with banks. start working with lenders that are tailored to your needs and situation as an investor.

Is there any way to put some fire under her tail or to get my $$ back? 

If you actually want to learn how to build a business and tailor it to what you are interested in, there's no other place.

Also, can anyone recommend an experienced agent who is tailored towards investors in CLE area?

You can then tailor a strategy to use that.

Highly recommend them and they're very easy to work with and can tailor to your needs from full hands on with all repairs to just managing and letting you deal with that aspect.

You are nervous about Jacksonville where PMs can tailor your investment to what you really want and you can talk to them face-to-face... yet you are confident with a sight-unseen purchase with people you've never done business with.